Position: Wood Flooring Sales Executive (Hospitality)
About The Client: Our client is a globally recognized leader in the premium wood flooring industry, servicing architects, specifiers, contractors, and end users worldwide.
With a commitment to quality, innovation, and exceptional customer service, they have established themselves as a trusted partner in the design community.
Location: Full-time Onsite in Carnforth, Lancashire
Hours of work: Permanent – 08:00 – 17:00 (Monday to Friday)
About The Role: The Wood Flooring Sales Executive (Hospitality) is responsible for converting leads into orders and sales, primarily through in-house activities such as phone, email, and other IT support tools. This role involves managing the entire sales process, from lead management and qualification through to closing sales and ensuring timely order fulfilment. The successful candidate will play a key role in the continued growth and success of our client's hospitality sector.
What You´ll Do:
- Engage with clients, offering consultative advice throughout the purchasing process to enhance the company's brand and secure transactions.
- Assess client needs to match them with the most suitable products, considering budget and environment.
- Prepare and present quotes, manage sample requests, and provide clients with all necessary information, highlighting unique selling points.
- Follow up with clients throughout the purchasing process to ensure they have all the information needed for decision-making.
- Process sales orders and manage inventory allocation.
- Maintain comprehensive knowledge of the Wood Flooring / Wood product range, including new introductions.
- Report daily activities to the department leader.
- Direct clients to alternative providers if unable to offer a suitable solution.
- Monitor and report on individual monthly sales targets, including providing forecasts and updates to the department leader on expected sales outcomes.
- Oversee the order fulfillment process, including coordination with procurement on inventory and delivery schedules, and with transportation for special delivery needs.
- Manage communication with the finance department regarding customer accounts, invoicing, and payments.
- Perform administrative tasks related to sales, such as handling emails and phone calls.
- Maintain a log of all open orders to track pending deliveries and monitor any delays past the expected delivery date.
What It Takes:
- Proficient in project management, demonstrating both assertiveness and approachability.
- Experienced in collaborating with professionals/contractors in the construction and/or hospitality industries.
- Skilled in negotiation and interpersonal communication.
- Strong written and verbal communication abilities.
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Effective time management capabilities.
- Team-oriented, with a willingness to support various tasks as needed.
What Our Client Offers:
- 26k-30k GBP basic salary per annum depending on experience
- Monthly team sales bonus
- Private monthly bonus depending on sales numbers
- Standard annual holiday allowance of 25 days to all UK-based employees plus bank holidays
- Salary sacrifice – buying of additional holidays for those who wish to do so. (January window)
- Enhanced Pension Contributions up to 10%
- Online Training platform - Access to 1-hour training being given every two weeks for each employee
- Fresh Fruit in the office, free snacks available to staff
- 24-hour counselling service available to UK employees
- Designer offices at Carnforth, with desks which can be used for seating or standing
If this role sounds of interest to you, please apply by stating your annual salary expectation, your availability or notice period and relevant Sales experience.
Contact Person: Elvis Eckardt