Elvis Eckardt Recruitment & Sales Solutions Limited

Job Title: Head of Product - Identity Resolution & Deliverability

Location: Remote – North America (Permanent Remote Work)

Position Type: Full-time, Permanent

Role Overview:

As Head of Product, you’ll own and operationalize the product strategy, translating insights from executive leadership and customer feedback into a high-performing product roadmap. You will lead cross-functional collaboration across engineering, marketing, and customer success to advance identity resolution, email deliverability, and segmentation features. You’ll also enhance the platform’s core asset: its best-in-class Identity Graph.

Responsibilities:

1. Product Strategy & Roadmap Execution

  • Codify product strategy in partnership with CTO, COO, and CEO.

  • Maintain a data-driven roadmap balancing customer needs, tech feasibility, and business goals.

  • Define OKRs and track product success across lifecycle stages.

2. Identity Graph Development

  • Lead enhancements of graph accuracy, data coverage, and clustering methods.

  • Partner with Data Science teams on enrichment models.

  • Secure third-party data integrations and ensure GDPR/CCPA compliance.

3. Customer-Centric Product Development

  • Gather, analyze, and act on qualitative and quantitative customer feedback.

  • Drive feature adoption, retention, and satisfaction (e.g., NPS, churn metrics).

  • Act as the voice of the customer for internal stakeholders.

4. Email Deliverability & Campaign Optimization

  • Maximize client inbox placement rates, and reduce spam complaints.

  • Guide improvements in sender reputation and domain management.

  • Develop AI-powered strategies for segmentation and ROAS improvement.

5. Cross-Functional Collaboration

  • Align engineering, sales, marketing, and customer success on delivery plans.

  • Ensure smooth execution from discovery through launch.

  • Support go-to-market initiatives and strategic partnerships.

6. Privacy Compliance & Risk Mitigation

  • Partner with Legal to ensure all roadmap items remain compliant with evolving regulations.

  • Anticipate changes in digital privacy and proactively adjust product roadmap.

Must-Have Qualifications

  • 7+ years in Product Management in adtech or martech, with 3+ years in a leadership role.

  • Bachelor’s degree.

  • Demonstrated ability to define and execute a strategic roadmap.

  • 5-7 years experience working with CTO, COO, CEO, and internal teams to codify and document product strategy.

  • Experience in identity resolution, audience segmentation, or email deliverability.

  • Strong command of product analytics, feedback loops, and user adoption.

  • Proven cross-functional leadership with Engineering, Marketing, Sales, and CX.

Nice-to-Have Technical Experience

  • ESPs & deliverability tools: Klaviyo, Mailgun, SendGrid.

  • AI/ML segmentation, Neo4j, Kafka, BigQuery or GCP.

  • CRM & Adtech integrations (e.g., Meta, Salesforce, Google Ads).

Contact Person: Elvis Eckardt

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